pakg Privacy Policy — How We Handle Your Personal Data

1Who We Are and What This Policy Covers

This Privacy Policy applies to pakg, the online gaming and casino platform accessible at pakg.bet. When this policy refers to "pakg", "We", "Us", or "Our", it means the operating entity responsible for the pakg platform. When it refers to "You", "Player", or "Member", it means any individual who accesses, browses, registers on, or uses the pakg website or any of its services.

This policy covers all personal data that pakg collects, processes, stores, or shares in connection with your use of the pakg platform — including during account registration, deposits and withdrawals, gaming activity, promotional participation, and any communication you have with pakg's support team.

This Privacy Policy should be read alongside pakg's Terms and Conditions and Responsible Gaming Policy. By registering and using pakg, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here.

2Personal Data We Collect

2.1 Information You Give Us Directly

When you register on pakg or use the platform, you provide information directly to us. This includes:

• Full name as it appears on your official identity document.
• Date of birth (to verify you are 18 or older).
• Mobile phone number and email address.
• Residential address in Pakistan.
• CNIC number, passport number, or other government-issued identity document details (provided during KYC verification).
• Payment account details — Easypaisa number, JazzCash number, NayaPay or SadaPay account, bank account details for IBFT, or card details for Visa/Mastercard transactions.
• Any communications you send to pakg's support team, including live chat transcripts and email correspondence.

2.2 Information Collected Automatically

When you use pakg, certain information is collected automatically through standard technical mechanisms. This includes:

• IP address and approximate geographic location (country/city level).
• Device type, operating system version, and browser type.
• Session data — login times, session durations, pages visited, and in-game actions.
• Transaction history — all deposits, withdrawals, bonuses claimed, and bets placed on pakg.
• Referral source — how you arrived at pakg (direct, referral link, partner link).
• Cookie and tracking data as described in Section 8.

2.3 Information from Third Parties

In certain circumstances pakg may receive information about you from third parties. This includes identity verification data from KYC service providers, fraud alerts from payment networks, and information provided by referring members through pakg's Refer a Friend programme. pakg uses this information only for the purposes for which it was received and does not combine it with data for unrelated secondary purposes.

3Why We Collect and Use Your Data

pakg does not collect personal data for the sake of it. Every category of data collected serves a specific operational, legal, or safety purpose. The main purposes are:

• Account creation and management: To register you on pakg, maintain your account, process your authentication, and manage account settings.
• Identity verification (KYC): To confirm you are who you say you are and that you meet the minimum age requirement of 18 years before withdrawals are processed.
• Processing transactions: To process deposits from Easypaisa, JazzCash, NayaPay, SadaPay, bank accounts, and cards, and to execute your withdrawal requests to the correct beneficiary.
• Game provision and history: To run the games you play on pakg, record your betting history for dispute resolution, and calculate bonus wagering progress.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, multi-accounting, payment fraud, and bonus abuse.
• Responsible gaming: To monitor for patterns consistent with problem gambling and apply responsible gaming measures where pakg's duty of care requires it.
• Legal and regulatory compliance: To meet obligations under applicable gaming regulations, anti-money laundering (AML) requirements, and any lawful requests from regulatory or law enforcement bodies.
• Platform improvement: To understand how Pakistani players use pakg and to improve the platform's performance, design, and game selection based on aggregate, anonymised usage patterns.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates), service announcements, and — where you have consented — promotional communications about pakg offers.

4Legal Basis for Processing

pakg processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and pakg when you register and use the platform — including account management, transaction processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws — including identity verification requirements, AML compliance, and cooperation with lawful regulatory requests.
• Legitimate interests: Processing carried out to pursue pakg's legitimate business interests in a manner that does not override your rights — including fraud prevention, platform security, and responsible gaming monitoring.
• Consent: Where pakg relies on your consent as the basis for processing — for example, sending promotional communications — you may withdraw that consent at any time by contacting pakg at support@pakg.bet or using the unsubscribe option in any marketing email.

5Who Has Access to Your Data

5.1 Internal Access

Within pakg, access to personal data is restricted on a strict need-to-know basis. Customer support agents access the data required to resolve your query. The finance team accesses transaction and payment data to process deposits and withdrawals. The compliance team accesses identity and transaction data for KYC and AML purposes. No internal team has broad, unrestricted access to the full player database.

5.2 Third-Party Service Providers

pakg shares personal data with the following categories of trusted service providers who support platform operations. Each provider is contractually required to protect your data to the same standard as pakg and is prohibited from using it for any purpose other than delivering the specific service for which it was shared:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, partner banks, and Visa/Mastercard processing networks — to execute your transactions.
• Identity verification providers: Third-party KYC and AML screening services — to verify your identity before withdrawal.
• Game software providers: The studios and providers whose games appear on pakg — limited to session data required for game operation and audit.
• IT and hosting providers: Server infrastructure and cloud services that host pakg's platform and data.
• Fraud and security services: Specialist providers that help pakg detect multi-accounting, payment fraud, and platform abuse.

5.3 Legal Disclosures

pakg may disclose personal data to government authorities, regulatory bodies, or law enforcement agencies where required by law, court order, or a valid regulatory request. pakg will not disclose more data than is specifically required to comply with such requests and will inform the player where legally permitted to do so.

6How Long We Keep Your Data

pakg retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any legal retention obligations. Broadly:

• Active account data: Retained for the duration of your pakg account plus a reasonable post-closure period.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to satisfy AML and financial record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from account closure or verification date, as required by applicable regulations.
• Support communications: Retained for 3 years from the date of the communication to allow resolution of delayed disputes.
• Technical and usage data: Retained for up to 24 months, after which it is anonymised or deleted.
• Self-exclusion records: Retained for a minimum of 5 years from the exclusion date to prevent re-registration during the exclusion period.

When data is no longer required and retention obligations are satisfied, it is securely deleted or anonymised so that it cannot be traced back to any individual.

7Security Measures in Place

pakg implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• TLS 1.3 encryption for all data in transit between your browser and pakg's servers.
• AES-256 encryption for sensitive data at rest on pakg's servers.
• Multi-factor authentication options for player accounts.
• Continuous automated monitoring for unusual account activity and breach indicators.
• Physical and logical access controls on all server infrastructure.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Staff access limited strictly to roles that require it, with all access events logged.
• Incident response protocols to detect, contain, and notify affected parties in the event of a data security incident.

No online platform can guarantee absolute security against all threats. In the event of a data security incident that poses a risk to your rights, pakg will notify affected players without undue delay and will take immediate steps to contain the incident and prevent recurrence.

8Cookies & Tracking Technologies

pakg uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help pakg deliver a better, more personalised experience and analyse how the platform is used. Here is how pakg categorises its cookies:

pakg does not use advertising cookies or share cookie data with advertising networks. You can manage cookie preferences through your browser settings for non-essential cookies. Note that disabling certain cookies may affect platform functionality — in particular, session cookies are required to remain logged in to your pakg account.

9Your Privacy Rights as a pakg Player

As a player registered on pakg, you have the following rights over your personal data. All rights can be exercised by contacting pakg at support@pakg.bet:

10Children's Privacy

The pakg platform is strictly for adults aged 18 and above. pakg does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. If pakg becomes aware that a registered account belongs to an individual under 18, the account will be immediately closed, all balances will be forfeited, and any personal data collected will be deleted to the extent legally permissible.

pakg uses age verification measures — including date-of-birth collection at registration and KYC document checks — to prevent underage access. Parents and guardians who believe a minor has registered on pakg should contact support@pakg.bet immediately so the account can be investigated and closed without delay.

11Changes to This Privacy Policy

pakg reviews and updates this Privacy Policy periodically to reflect changes to the platform, payment methods, data processing practices, or applicable regulations. The date of the most recent update is shown at the top of this page.

When material changes are made to this Privacy Policy — changes that meaningfully affect how your data is collected, used, or shared — pakg will notify registered players by email to the address on file for their account at least 14 days before the changes take effect. For non-material updates (clarifications, formatting changes, corrections), notification by update of the effective date on this page is sufficient.

Your continued use of the pakg platform after any Privacy Policy update constitutes acceptance of the updated policy. If you do not accept the revised terms, you may close your pakg account by contacting support@pakg.bet before the changes take effect.

12How to Contact pakg About Privacy

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data on pakg, please contact us using the details below. All privacy-related enquiries are handled by pakg's compliance team and are acknowledged within 2 business days.

For questions specifically about responsible gaming tools or self-exclusion, visit our Responsible Gaming page. For the full platform rules, visit our Terms and Conditions page.